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Customer Experience Management

Business Change Management Analyst

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Hybrid

Full-time

Job Overview

The Business Change Management Analyst plays a key role in ensuring that organizational change initiatives meet business objectives by increasing employee adoption and usage. This role focuses on the people's side of change, including changes to business processes, systems, and technology. The analyst supports project and change management initiatives by applying structured methodologies, conducting impact assessments, developing change management plans, and engaging stakeholders to facilitate a smooth transition and successful adoption.

Responsibilities

Support the design, development, delivery, and management of change management plans.
Conduct organizational change impact analyses and readiness assessments.
Collaborate with cross-functional teams to gather insights and ensure alignment with business objectives.
Identify potential risks and anticipated points of resistance; develop specific plans to mitigate or address concerns.
Assist in the creation and delivery of communications related to change initiatives.
Monitor and evaluate change adoption and adjust plans as needed.
Support training and development efforts to ensure effective knowledge transfer and capability building.
Track performance metrics to evaluate the success of change initiatives and support continuous improvement.
Maintain documentation and reports to support audits, compliance, and governance processes.

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Qualifications

Bachelor’s degree in Business Administration, Management, Organizational Development, or a related field.
2–4 years of experience in business analysis, change management, project management, or related disciplines.
Familiarity with change management methodologies (e.g., ADKAR, Prosci) is preferred.
Strong analytical, problem-solving, and critical thinking skills.
Excellent communication and interpersonal skills.
Ability to work collaboratively across departments and manage multiple priorities.
Experience in using project or change management tools (e.g., JIRA, ClickUp) is an advantage.
Change Management or Business Analysis certification is a plus (e.g., CCMP, PMP, CBAP).

Our Culture and Values

At m360, we believe that how we work is just as important as what we achieve. Joining us means becoming part of a culture where accountability is celebrated, everyone takes ownership of their contributions and outcomes. You’ll thrive in an environment built on collaboration, where cross-functional teamwork and mutual support fuel our success. We encourage you to innovate courageously, bringing bold ideas to the table and challenging the status quo to help shape the future of our business. Our decisions and actions are anchored in integrity, ensuring transparency, honesty, and trust at every level. And above all, we put people at the heart of everything we do - leading with care, practicing empathy, and fostering a workplace grounded in respect and support.