m360 - More than messaging

Product Management

Delivery Manager

Hybrid

Full-time

Job Overview

As a Delivery Manager, you are accountable for ensuring assigned initiatives are delivered on time, within quality standards, and commercially ready for launch.

‍
You will take ownership of how delivery happens — from planning and coordination through execution and handover — ensuring that every step of the process runs smoothly and that the final outcome meets both business and technical requirements.

‍
This is a hands-on role where you will work closely with Product Owners, UI/UX, Engineering, QA, and other stakeholders to manage the end-to-end delivery cycle. You will also help implement and operate a new, collaboration-focused delivery process that works for both planned roadmap initiatives and urgent, unplanned priorities.

Responsibilities

Full Delivery Accountability
- Own the "how" for assigned initiatives, ensuring they are delivered on time, within agreed quality standards, and fully prepared for commercial launch.
- Manage timelines, dependencies, and resources to maintain delivery commitments.
- Track delivery metrics and proactively address risks, issues, or scope changes before they impact the outcome.
Day-to-Day Delivery Management
- Oversee the daily execution of work, ensuring teams stay aligned on priorities and deliverables.
- Facilitate delivery ceremonies such as sprint planning, backlog refinement, standups, and retrospectives.
- Remove blockers and ensure smooth collaboration across all functions involved in the initiative.
Process Implementation and Continuous Improvement
- Support the design, rollout, and operation of a delivery process that accommodates both planned and unplanned work.
- Maintain visibility and transparency of delivery progress for all stakeholders.
- Identify improvement opportunities and work with leadership to refine delivery workflows and governance.
Cross-Functional Coordination
- Partner with Product Owners, UI/UX, BAs, and Engineering Leads to ensure requirements are clear, feasible, and aligned with business priorities.
- Work closely with Engineering and QA to ensure quality is built in at every stage of delivery.
- Coordinate readiness activities with Commercial, Support, and other teams to ensure smooth launch and adoption.
- Team Enablement and Culture
  - Foster a culture of ownership, collaboration, and continuous delivery within working teams.
  - Ensure all team members understand the context and objectives behind their work.
  - Promote agility, adaptability, and focus on value delivery over pure output.

Qualifications

Proven experience in project or delivery management for technology products or services.
Strong knowledge of agile delivery practices (Scrum, Kanban, or hybrid) with experience in end-to-end execution.
Demonstrated track record of delivering initiatives on time, to quality, and commercially ready.
Strong organizational and coordination skills with the ability to manage multiple initiatives simultaneously.
Excellent communication and stakeholder management skills.

Our Culture and Values

At m360, we believe that how we work is just as important as what we achieve. Joining us means becoming part of a culture where accountability is celebrated, everyone takes ownership of their contributions and outcomes. You’ll thrive in an environment built on collaboration, where cross-functional teamwork and mutual support fuel our success. We encourage you to innovate courageously, bringing bold ideas to the table and challenging the status quo to help shape the future of our business. Our decisions and actions are anchored in integrity, ensuring transparency, honesty, and trust at every level. And above all, we put people at the heart of everything we do - leading with care, practicing empathy, and fostering a workplace grounded in respect and support.