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Customer Experience Management

QA Manager

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Hybrid

Full-time

Job Overview

The Quality Assurance Manager is responsible for overseeing the quality assurance processes to ensure the delivery of high-quality products and services. This role involves developing, implementing, and maintaining QA standards, procedures, and best practices, leading QA teams, and working closely with cross-functional departments to ensure continuous improvement and compliance with industry standards.

Responsibilities

Develop and implement quality assurance strategies, plans, and methodologies.
Lead and manage the QA team, providing guidance, training, and support.
Coordinate and execute testing activities, including manual and automated testing, to ensure product reliability and performance.
Collaborate with Product, Development, and other stakeholders to define quality requirements and acceptance criteria.
Quality Monitoring during UAT & Pilots
- Monitor and analyze defect metrics, report on quality status, and identify areas for improvement.
Ensure compliance with industry standards and regulatory requirements.
Facilitate root cause analysis and implement corrective actions for quality issues.
Continuously review and improve QA processes to enhance efficiency and effectiveness.
Manage testing tools and environments, ensuring proper setup and utilization.
CX Touchpoint Mapping & Risk Assessment
Review proposed workflows, scripts, and UI for friction and risk
Define control points to monitor during go-live and stabilization
Post-Deployment Quality Evaluation
Issue Escalation & Continuous Improvement
QA Documentation & Audit Readiness
Document all QA findings and feedback per project

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Qualifications

Educational Background:

Bachelor's degree in Computer Science, Information Technology, or related field.

Professional Experience:

Proven experience as a QA Manager or similar role in software development.
Strong knowledge and experience in the implementation of QA methodologies, handling tools, and usage of automation frameworks.
Experience with Agile/Scrum development processes.

Key Skills and Competencies:

Experience with testing tools like Selenium, JIRA, TestRail, etc.
Knowledge of coding/scripting languages (e.g., Java, Python) for automation.
Excellent leadership, communication, and problem-solving skills.
Ability to manage multiple projects and prioritize effectively.
Attention to detail and a strong commitment to quality.
Strong analytical skills
Excellent communication and stakeholder management abilities.
Creative problem-solving skills and strategic thinking.
Ability to lead cross-functional teams.

‍Additional Preferred Skills:

Knowledge in Database
Experience in Amazon Web Services
Knowledge in Machine Learning

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Our Culture and Values

At m360, we believe that how we work is just as important as what we achieve. Joining us means becoming part of a culture where accountability is celebrated, everyone takes ownership of their contributions and outcomes. You’ll thrive in an environment built on collaboration, where cross-functional teamwork and mutual support fuel our success. We encourage you to innovate courageously, bringing bold ideas to the table and challenging the status quo to help shape the future of our business. Our decisions and actions are anchored in integrity, ensuring transparency, honesty, and trust at every level. And above all, we put people at the heart of everything we do - leading with care, practicing empathy, and fostering a workplace grounded in respect and support.